FAQ
1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item that is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she checks and agrees, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers, through our assessment, we will give your some more discounts on the next order.
We use high-quality fabric that can be easily stretched, Please refer to the “Material” section in each product for more details.
3. When will I be charged for my purchase?
You will be charged when the store fulfills your order.
4. Can I cancel an order once it is placed?
Check that your return or exchange meets our Return Policy. If your order has not yet been fulfilled, contact Customer Service for assistance. If your order has already been fulfilled by the store, you will need to process your return at the store in person or via phone. An associate will need your payment information when making a return via phone. For your security, your credit card number will be entered directly into the system for verification, but never written down
5. What if something is missing from my order?
Please let us know. We will retrieve a duplicate item or immediately process a refund.
6.What forms of payment do you accept online?
We accept the Ashley Stewart Credit Card, Ashley Stewart gift cards, Visa, MasterCard, Discover, American Express, Apple Pay, Afterpay, and PayPal
7.Is your site secure? Is my information kept private?
hernelliebclothing.com purchases are backed by our Safe Shopping Guarantee. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website. Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts personal information including your credit card number, name, and address. Our website is a registered member of veriSign, the leading provider of internet trust services, including authentication, validation, and payment. The security lock symbol appears only at the credit card entry stage of the checkout process.